Customer should follow the below mentioned steps in order to Return any item.
- Customer should intimate us through call/email within 48 hours of receiving the order. Customer has to make sure that
- The product is unused. Not even once
- Brand packaging should remain intact.
- Invoice should be available
- All the tags/labels should be available
- We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 -3 business days.
- Customer has to make sure that he packs the product in proper manner and paste the invoice on it.
- Customer will have to handover the product to the courier boy.
- Once picked up product will be sent to us by the courier partner.
- Upon receiving the product a Quality inspection would be performed over the product. It will take 4 working days time.
- If any damage/defect is found from Starshield, we will try to arrange a replacement.
- In case of refund, money will be refunded to the customer.
In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India post at the below mentioned address once the request for reverse pickup is raised:
Star Shield Technologies Pvt. Ltd, R-1/88, RDC, Raj Nagar, Ghaziabad, Uttar Pradesh, 201002 India
Once sent, customer needs to share the Courier slip along with the following bank details at firstname.lastname@example.org:
- Account number
- Account holder name (Same as registered with Starshield.in
- IFSC Code
Upon receiving the product a Quality inspection would be performed over the product. It will take 4 working days time.
Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be re-imbursed.